STUDIO TERMS & POLICIES

Please read the following terms carefully before booking an appointment. By making and attending an appointment, you acknowledge and agree to comply with these policies.

DEPOSITS & BOOKING

A deposit is required to secure and confirm your appointment and must be paid at the time of booking.

An appointment will not be considered confirmed until the required deposit has been received.

Deposits are subject to the cancellation and rescheduling terms outlined in these policies. Where an appointment is cancelled or rescheduled with less than the required notice, the deposit may be retained in accordance with our cancellation policy.

CANCELLATION & RESCHEDULING POLICY

Appointments may be cancelled or rescheduled provided that at least 24 hours’ notice is given before the scheduled appointment time.

Cancellations or requests to reschedule made with less than 24 hours’ notice, including cancellations made on the day of the appointment, will be subject to the full appointment fee.

Where an appointment must be cancelled at short notice due to unforeseen or exceptional circumstances, please contact us directly as soon as possible. We may, at our discretion, take individual circumstances into consideration; however, any waiver or reduction of the cancellation fee is not guaranteed.

LATE ARRIVAL POLICY

Clients are expected to arrive on time for their scheduled appointment. Late arrival may affect the service provided and can impact subsequent appointments and the operation of the studio.

A 10-minute grace period applies to late arrivals. Where a client arrives more than 10 minutes late, we reserve the right to cancel or decline the appointment where there is insufficient time to provide the service safely and appropriately.

In such circumstances, the appointment will be treated as a late cancellation and the full appointment fee will remain payable.

If you anticipate being delayed, please contact us as soon as reasonably possible. While we will make reasonable efforts to accommodate late arrivals where circumstances permit, this cannot be guaranteed.

NO-SHOW POLICY

Failure to attend a scheduled appointment without prior notice will be treated as a no-show.

No-show appointments are subject to the full appointment fee.

Where an outstanding no-show fee remains unpaid, we reserve the right to decline or restrict future appointment bookings until the outstanding balance has been settled.

PRIVACY & PERSONAL INFORMATION

We respect your privacy and are committed to handling your personal information responsibly.

We only collect personal information that you voluntarily provide, including information such as your name and contact details, where necessary for the purposes of managing your appointments and providing our services.

Appointment information and personal data may be processed through our third-party booking platform, Fresha. Your personal information will not be disclosed to third parties except where you have provided consent, where necessary to provide our services, where required or permitted by law, or where otherwise permitted under applicable data protection legislation.

Personal information will be retained securely for no longer than is necessary for the purposes for which it was collected, subject to any applicable legal or regulatory requirements.

You may have rights in relation to your personal information, including rights to access, correct, or request deletion of your information, subject to applicable data protection laws.

APPOINTMENT TIMES

We reserve the right to adjust an appointment time by approximately 15–30 minutes where reasonably necessary to optimise the studio schedule.

Where your appointment time needs to be adjusted, we will notify you as soon as reasonably practicable.

GUESTS & ACCOMPANYING PERSONS

Appointments are intended for the booked client only.

Clients are therefore asked to attend their appointment alone, unless an accompanying person has been agreed with the studio in advance.

AGE REQUIREMENT

All appointments are strictly for clients aged 18 years or over.

ILLNESS & WELLBEING

For the wellbeing of clients and studio staff, please do not attend your appointment if you are unwell or experiencing symptoms of an infectious illness.

If you are unwell, please contact us as soon as possible to discuss rescheduling your appointment.

Where a client attends the studio while visibly unwell, we reserve the right to refuse or cancel the appointment in order to protect the health and wellbeing of others. In such circumstances, the full appointment fee may remain payable in accordance with our cancellation policy.

INTOXICATION

Clients must not attend appointments while under the influence of alcohol or any substance that may impair their ability to safely and appropriately participate in the appointment.

If a client arrives at the studio intoxicated or otherwise impaired, we reserve the right to refuse or cancel the appointment immediately. The full appointment fee will remain payable.

BUILDING ACCESS

Please note that there is no public lift access within the building. Access to the studio requires the use of stairs.

A member of our team will be in touch prior to your appointment with the relevant building access information and instructions to help ensure you know what to expect when you arrive.

Clients should take the building access arrangements into consideration when booking an appointment. If you have any accessibility requirements or concerns, please contact us in advance so that we can discuss how we may best accommodate you.

ACCEPTANCE OF THESE TERMS

By booking an appointment with us, you confirm that you have read, understood, and agreed to these Studio Terms & Policies.

We reserve the right to review and amend these policies from time to time where reasonably necessary.